Frequently Asked Questions (FAQ)

General Questions

• What services does Misak Transportation provide?
  We provide a wide range of truck dispatch services, including rate negotiations, load planning, carrier packet setup, invoicing & paperwork, and detention, layover, lumper, and TONU collection assistance. We also offer 24/7 customer support and dedicated dispatchers to ensure smooth operations for truck drivers, fleet owners, and owner-operators.

• How do I sign up for your dispatch services?
  To sign up for our services, simply visit www.misaktrans.com and complete the registration form. Alternatively, you can contact us directly at info@misaktrans.com, and one of our team members will assist you with the process.

• Who can use your services?
  Our services are available to truck drivers, owner-operators, small fleet owners, and larger fleet companies operating across the United States.

• Is there a contract required to use your services?
  Yes, we require a service agreement that outlines our responsibilities and the terms of our partnership. This ensures transparency and clarity for both parties.

• Can I cancel my service at any time?
  Yes, you can cancel our services at any time by providing written notice, as outlined in our service agreement.

• What kind of trucks do you work with?
  We dispatch a wide variety of trucks, including dry vans, reefers, flatbeds, step decks, hotshots, and other specialized equipment.

• What regions do you cover?
  We offer nationwide dispatch services across the United States, covering all 48 states.

Dispatch & Load Questions

• How does your dispatching process work?
  Once you sign up, a dedicated dispatcher will be assigned to your account. They will help you secure the best loads, negotiate rates, and handle all paperwork. Your dispatcher will be your primary point of contact for load details and communication with brokers and shippers.

• How do you find loads?
  We utilize various load boards, broker contacts, and partnerships with shippers to find the best loads that match your truck type and preferences.

• Can I choose the loads I want?
  Yes! You have full control over the loads you accept. Your dispatcher will provide you with options, and you can select which loads suit your needs best.

• Do you provide load planning services?
  Yes, we provide load planning to ensure that your routes are optimized for both profitability and efficiency, minimizing empty miles and maximizing your earnings.

• How do you handle rate negotiations?
  Our dispatchers negotiate directly with brokers and shippers to secure the best possible rates for each load. We aim to get you top-dollar for every haul.

• Do you assist with detention, layovers, and TONU (Truck Order Not Used) claims?
  Yes, we handle the collection of detention, layover, lumper, and TONU charges, ensuring you’re compensated for delays or cancellations.

• Can I get assistance with invoicing and paperwork?
  Yes! We take care of all the paperwork for you, including completing broker/carrier packets, submitting rate confirmations, and sending invoices to brokers after delivery.

Carrier & Broker Questions

• Do you perform broker and shipper credit checks?
  Yes, we perform thorough credit checks on brokers and shippers to ensure you’re working with reliable partners who can meet their payment obligations.

• Can you help with setting up carrier packets?
  Absolutely! We handle all necessary carrier packet paperwork to ensure smooth and efficient onboarding with brokers and shippers.

• What is the typical payment schedule for loads?
  Payment schedules vary based on the broker or shipper, but we typically work with brokers that offer payment within 30 days. We also assist with factoring companies for quicker payments if needed.

Support Questions

• What kind of customer support do you offer?
  We offer 24/7 customer support. Whether you have questions about your loads, need assistance while on the road, or need help with paperwork, we are always available to support you.

• Who will be my point of contact at Misak Transportation?
  You will have a dedicated dispatcher assigned to your account. They will be your primary point of contact for all load management needs. Our support team is also available for additional assistance.

Pricing & Fees Questions

• How much do your services cost?
  We offer flexible pricing structures. We charge a percentage of the load revenue or a flat fee, depending on the service you choose. Contact us for a customized quote based on your specific needs.

• Are there any hidden fees?
  No! We pride ourselves on being transparent. There are no hidden fees beyond the agreed-upon percentage or flat fee for each load.

• How do I get paid for the loads I haul?
  Payments are made directly by the broker or shipper, or via your factoring company if applicable. We do not hold any payments.

Dedicated Dispatcher Questions

• What is a dedicated dispatcher?
  A dedicated dispatcher is assigned exclusively to manage your account. They will handle all aspects of load management, ensuring personalized and reliable service.

• How do I communicate with my dispatcher?
  You can communicate with your dedicated dispatcher via phone, email, or messaging apps like WhatsApp. We aim to make communication as easy as possible.

• Can I request a different dispatcher if needed?
  Yes, if you’re not satisfied with your current dispatcher, we can assign a new one to meet your needs.

Technical & Website Questions

• How do I update my carrier or truck information on your website?
  You can update your information by logging into your account on our website, or simply contact our support team, and we’ll take care of it for you.

• What should I do if I encounter issues with your website?
  If you experience any issues, please reach out to us at info@misaktrans.com or call our support line, and we’ll resolve the issue as quickly as possible.

Compliance & Legal Questions

• Do I need to have my own operating authority to use your services?
  Yes, you must have an active MC and DOT number to use our dispatch services. We only work with legally authorized carriers.

• How do you ensure compliance with industry regulations?
  We stay updated with FMCSA regulations and ensure all carriers and brokers we work with are fully compliant with legal standards.

• Can you assist with insurance compliance and monitoring?
  Yes, we assist in ensuring your insurance meets the requirements of brokers and shippers, helping you stay compliant.

International and Other Questions

• Can you work with Canadian carriers or brokers?
  We primarily focus on U.S.-based carriers and brokers. However, we may assist with cross-border loads for Canadian carriers. Contact us for more information.

• How do you handle privacy and data protection?
  We take your privacy seriously. For more information, please review our Privacy Policy to learn how we protect and manage your personal information